btb 99 Terms and Conditions

1.1 Parties to the Agreement

These Terms and Conditions ("Terms") form a legal agreement between the btb 99 platform ("btb 99", "we", "our") and any person using the platform ("User", "you"). These Terms apply automatically when you use the btb 99 website, mobile application, and other digital services.

By registering on the btb 99 platform or using any of its services, you confirm that you have read, understood, and fully accepted these Terms. If you do not agree with any term, you are requested to refrain from using the service.

1.2 Right to Amend Terms

btb 99 reserves the right to change, revise, or update these Terms at any time. Changes take effect immediately upon publication. You are encouraged to review this page regularly. Continued use of the service after any changes means you have accepted the updated Terms.

2.1 Registration Eligibility

To open an account on btb 99, the following conditions must be met:

• You must be at least 21 years old.
• You must have a valid national ID card or passport.
• You must provide an active mobile number and email address.
• Only one account may be opened in your name — multiple accounts are not allowed.
• Registration is not permitted from areas where this service is legally prohibited.

2.2 Accuracy of Information

All information provided at the time of registration must be fully truthful, accurate, and up to date. If an account is opened with false or fabricated information — once verified — btb 99 may immediately suspend or close the account and forfeit any winnings or bonuses earned.

2.3 Account Security

It is your responsibility to keep your username and password completely confidential. You are fully responsible for all activity on your account — whether authorised or not. If you suspect unauthorised access to your account, notify our support team immediately. Allowing any third party to use your account is strictly prohibited.

3.1 Deposit Methods and Limits

btb 99 currently accepts deposits via bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳100. The name on the payment method must match the account name at the time of deposit — third-party payments are not accepted.

3.2 Withdrawal Methods and Limits

Withdrawals can also be made via bKash, Nagad, Rocket, and Upay. The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 1 hour, subject to verification. Use of the same payment method registered on the account is required for withdrawals.

3.3 Currency and Conversion

All financial transactions on the btb 99 platform are conducted in Bangladeshi Taka (৳). No foreign currency transactions are supported. Deposited funds are provided for use in gambling or betting games, so please be aware of how they will be used before making a deposit.

3.4 Fraud Prevention

If any suspicious transaction or evidence of fraud is found, btb 99 may immediately suspend the relevant account and withhold the release of funds. Any attempt to earn money through illegal or fraudulent means is a direct violation of our responsible gaming policy and may result in legal action.

4.1 Welcome Bonus

New members can receive a 150% bonus on their first deposit, up to a maximum of ৳20,000. For example, depositing ৳1,000 gives a ৳1,500 bonus and a balance of ৳2,500 — however, before withdrawing the bonus, a wager of ৳1,500 × 10 = ৳15,000 must be completed. A bonus is not "free money" — it is a conditional benefit.

4.2 General Bonus Terms

• Each bonus offer has its own wagering requirements — read them before claiming the offer.
• Claiming bonuses on multiple accounts from the same household, device, or IP address is not permitted.
• If btb 99 finds evidence of bonus abuse, it reserves the right to cancel the bonus and any associated winnings.
• If the wagering requirements are not met within the specified time limit, the bonus will expire.
• If the minimum deposit requirement is not met before claiming a bonus, the bonus will not apply.

4.3 VIP Cashback Program

btb 99's VIP program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. Cashback is given at each level based on weekly net losses — from a maximum of 0.2% at Bronze up to a maximum of 1.0% at Diamond. For example, a Gold member with a weekly net loss of ৳20,000 will receive ৳20,000 × 0.6% = ৳120 in cashback. Active play allows you to move up to higher levels.

4.4 Changes to Promotional Offers

btb 99 reserves the right to change, suspend, or cancel any promotion at any time — without prior notice. For confirmed information about any current promotion, contact our support team directly.

5.1 Fair Play Guarantee

All games and betting services on the btb 99 platform are operated through verified technology providers. Game outcomes are determined impartially and cannot be altered artificially. RTP (Return to Player) information can be found on each game's page.

5.2 Bet Cancellation Policy

btb 99 reserves the right to cancel any bet in the following circumstances:

• If incorrect odds are displayed due to a technical error.
• If an event is cancelled or suspended indefinitely.
• If there is evidence that advance knowledge of an event's outcome was used.
• If there is an error in the data entered into the system.

The amount of a cancelled bet will be returned to the user's account.

5.3 Prohibited Activities

The following activities are strictly prohibited on the btb 99 platform:

• Placing bets using bots, automated software, or artificial intelligence.
• Abusing bonuses or offers using multiple accounts.
• Exploiting vulnerabilities or errors in the platform.
• Cheating or harassing other users.
• Using an account for money laundering.

If such activity is detected, the account will be permanently closed and the relevant authorities may be notified.

6.1 Data Collection and Use

Personal data collected at the time of registration and through use of the service is used for service delivery, identity verification, and security purposes. btb 99 does not sell users' personal data to third parties. For details on data storage and processing, please read our privacy policy.

6.2 Communication Consent

By registering, you give btb 99 permission to send account-related notifications, promotional messages, and important updates via email or SMS. You may request to stop promotional communications at any time — however, urgent account-related notifications cannot be stopped.

6.3 Cookies Policy

The btb 99 website uses cookies to improve service quality and make the user experience easier. By using the website, you are considered to have given your consent to the use of cookies. More details about cookies can be found in our privacy policy.

7.1 Our Commitment

btb 99 is committed to responsible gambling. We believe that gambling is a form of entertainment — not a solution to financial problems. All users are advised to spend within their means.

7.2 Self-Regulation Tools

Upon your request, btb 99 can provide the following options:

• Setting deposit limits.
• Temporary account suspension.
• Permanent account closure.
• Setting a break from play.

To learn more about these options and get support, visit our responsible gaming page.

7.3 Minor Protection

Those under 21 years of age are not permitted access to the btb 99 platform. If there are minors in your household, keep your device and account details secure from them. Any attempt to open an account in the name of a minor will be closed immediately upon detection.

8.1 btb 99's Rights

btb 99 may suspend or close any account without prior notice in the following circumstances:

• Violation of any clause of these Terms.
• Registering with false or incomplete information.
• Detection of fraudulent activity on the account.
• By order of a court or relevant authority.
• If the account has been inactive for an extended period (generally 12 months).

8.2 Account Closure at the User's Initiative

If you wish to close your account yourself, you may submit a request through the support channel. Before closing your account, withdraw any remaining balance — if it is withdrawable subject to applicable conditions.

8.3 Inactive Account Policy

If there is no activity for 12 consecutive months, the account may be marked as inactive. A support fee may apply to inactive accounts. Contact the support team for more information on this.

9.1 Service Interruption

The service may be temporarily unavailable due to technical issues, maintenance, internet outages, or unforeseen circumstances. btb 99 will not bear any compensation or liability for such interruptions.

9.2 Third-Party Content

Various game studios — such as PG Soft, Pragmatic Play, JILI, Evolution, and others — supply their games on the btb 99 platform. btb 99's liability for technical issues or outcomes of these games is limited. However, if you have any complaints, our support team will assist in resolving them.

9.3 Gaming Losses

There is always a possibility of financial loss in gambling. btb 99 is not responsible for any financial losses a user incurs while playing. Play responsibly and within your means.

10.1 How to Submit a Complaint

If you have a dispute or complaint, please contact the btb 99 support team first. Our 24/7 live chat and email support are available in both Bengali and English. Our team is able to resolve most disputes quickly. For answers to common questions, see our FAQ page.

10.2 Resolution Steps

• Step 1: Submit your complaint through the support channel and provide relevant information and evidence.
• Step 2: Our team will review the complaint and respond to you in writing.
• Step 3: If the initial review does not resolve the matter, you may request a review at a senior level.

Your complaint will be treated with respect at every step.

10.3 Applicable Law

This Terms and any disputes relating to btb 99 services will be resolved in accordance with applicable law. We prioritise resolution through discussion to protect the interests of all parties.

11.1 Support Channels

If you have any questions about these Terms or would like to know more about btb 99 — contact us directly:

• Live Chat — 24 hours, 7 days a week
• Email: [email protected]
• Support is available in both Bengali and English.

For a general introduction and information about btb 99, you can visit our About Us page.