btb 99 Privacy Policy
From the moment you register on the btb 99 platform to every transaction you make — this policy explains in detail how your personal information is collected, used, and protected.
Introduction and Scope
btb 99 is an online betting and casino platform that provides services to users in Bangladesh. This privacy policy ("Policy") applies to users of the btb 99 website (https://btb-99.cam) and its associated mobile applications.
When you open an account or use our services on btb 99, you voluntarily consent to this policy. Our Terms and Conditions also contain certain important provisions relating to privacy that are consistent with this policy.
Important: This policy applies only to information collected within btb 99's own domain. Third-party websites or applications have their own privacy policies, and btb 99 is not responsible for those.
Any changes to this policy will be published on the website, and the date the new policy takes effect will be stated. Users are advised to review this page regularly.
What Information Is Collected
btb 99 collects various types of information to deliver its services properly. This information falls into two categories — information you provide directly and information collected automatically.
A. Personal Identification Information
- Full name and date of birth (for age verification — all activities are for users aged 21 and above)
- Mobile number and email address
- Username and password provided at registration (stored in encrypted form)
- National ID card or other identity document details for verification
B. Financial and Transaction Information
- Records of deposit and withdrawal transactions
- Mobile banking numbers (bKash, Nagad, Rocket, Upay)
- Transaction date, amount, and method
C. Technical Information Collected Automatically
- IP address and general geographic location data
- Device type, operating system, and browser version
- Date, time, and duration of access to the platform
- Cookies and session identifiers
- Game categories used and betting history
Purpose of Data Use
Collected information is used only for specific and legitimate purposes. btb 99 uses user information for the following:
Service Operation and Improvement
- Completing account creation and identity verification
- Processing deposits, withdrawals, and bonuses
- Keeping gaming services running and resolving technical issues
- Personalising the experience based on user preferences
Security and Fraud Prevention
- Detecting unauthorised access and fraud
- Preventing multiple account registrations
- Ensuring the security of financial transactions
- Encrypting data transmission and reception via SSL technology
Communication and Support
- Providing 24/7 customer support via live chat and email
- Sending important account updates and security notifications
- Notifying users about applicable bonuses and promotions
btb 99 never sells your information or transfers it to third parties for advertising purposes.
Data Storage and Security
btb 99 stores user information on secure servers and follows industry-standard security practices to prevent unauthorised access, modification, or deletion.
Technical Security Measures
- All data transfers are handled through SSL (Secure Socket Layer) encryption
- Passwords are never stored in plain text — strong hashing algorithms are used
- Firewall and security monitoring systems remain active 24 hours a day
- Regular security audits are conducted
Retention Period
Your information is retained for as long as your account remains active. Even after account closure, financial transaction records and identity verification documents may be retained for up to seven (7) years due to applicable legal obligations.
If you withdraw consent from marketing communications, that category of data is deactivated immediately.
Sharing Information with Third Parties
btb 99 may share limited information with third parties in specific circumstances and under strict conditions. These third parties process information only on btb 99's instructions and have no right to use it for their own purposes.
A. Payment Processors
Necessary information is exchanged with mobile banking providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions. This information is used solely to verify and complete the relevant transaction.
B. Game Studios and Technology Partners
Game providers such as Pragmatic Play, PG Soft, JILI, and Evolution may use minimal technical data to operate games. This data is not personally identifiable and is limited to game-related session data.
C. Technology Service Providers
We work under contract with trusted technology partners for hosting, analytics, and customer support operations. These partners are bound by strict confidentiality agreements.
D. Legal Obligations
Information may be disclosed to comply with a valid court order, warrant, or legal obligation from a competent authority. Where possible, users will be notified in advance in such cases.
Cookies and Tracking Technologies
btb 99 uses cookies to keep the website functioning properly and to improve the user experience. Cookies are small text files stored on your device.
Types of Cookies
- Essential cookies: Used to maintain login sessions, carry out security checks, and keep core services running — these cannot be disabled.
- Functional cookies: Used to remember language preferences and platform settings.
- Analytics cookies: Used to collect anonymous usage data to improve service quality.
You can control cookies by changing your browser settings. However, disabling essential cookies may limit some features of the platform.
User Rights
As a btb 99 user, you have certain fundamental rights over your own information. To exercise these rights, please contact our customer support team.
Right of Access and Copy
You may request to know what information btb 99 holds about you at any time, and ask for a copy of that information.
Right to Correction
If any of your information is incorrect, you may request that it be corrected. Requests will be processed within a reasonable time of receipt.
Right to Deletion
In certain circumstances, you may request that your information be deleted. However, complete deletion of financial transaction records or information retained due to legal obligations may not always be possible.
Right to Withdraw Consent
You may withdraw your consent for marketing communications or optional data processing at any time. This does not affect your right to access the core service.
To exercise your rights, contact us by email at: [email protected] — our support team is available 24/7 in both Bengali and English.
Responsible Data Use and Age Verification
btb 99 strictly provides services to users aged 21 and above. The date of birth collected at registration is central to this age verification process. Information about minors is not knowingly collected or stored — if such information is identified, it is deleted immediately.
btb 99 believes that responsible gaming and privacy protection go hand in hand. Our Responsible Gaming page contains detailed guidance — including how to manage your gaming habits and where to find support. Following the guidance on that page also strengthens the security of your account.
Information collected in connection with self-imposed breaks or account limits is used solely to keep those restrictions in place — not for marketing.
International Data Transfers
As btb 99 is a global platform, your information may be stored or processed on servers located outside Bangladesh for technical reasons. In such cases, equivalent security standards are ensured and protection is guaranteed through data processing agreements.
Any transfer of data to a third country is always carried out in accordance with the terms of this policy and applicable international data protection standards.
Policy Changes and Notification
This privacy policy may be updated from time to time as btb 99's services expand or in response to technical changes. Users will be notified in advance of significant changes via their registered email or through the platform.
Continued use of btb 99 after a revised policy takes effect will be considered your acceptance of the updated policy. You are therefore advised to check this page regularly to stay informed of any changes.
If you have any questions or feedback about this policy, please visit our FAQ page or contact our customer support team directly.
In the event of any dispute regarding the interpretation or application of this privacy policy, btb 99's decision will be considered final, consistent with our Terms and Conditions.
Related Pages
Visit these pages to learn more about your rights and security.
Have more questions?
Our customer support team is available 24/7 in Bengali. Reach us via live chat or email.
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