btb 99 Responsible Gaming — Your safety is our priority
Entertainment is truly meaningful only when kept within limits. btb 99 believes that playing with awareness and control is the foundation of healthy entertainment.
Why is responsible gaming important?
Spending time on casino and betting sites is, for many, a form of entertainment. But like any form of entertainment, it needs to be kept within limits. Before playing at btb 99, keep one thing in mind — this is not a source of income, but a recreational activity. When playing stops being fun and starts causing stress, that is the moment to take notice.
Our Terms and Conditions clearly state that btb 99 is only for individuals aged 21 and above. Minors are strictly prohibited from opening an account or using the platform. Always keep your password and login details private so that no underage family member can access your account.
btb 99 provides several safety tools and information to ensure your gaming experience remains positive at all times. On this page you will find which tools are available, what the signs of a problem look like, and where to get help if needed. You can also find answers to responsible gaming questions in our FAQ section.
Tools to keep yourself in control
btb 99 lets you set your own playing limits. You can activate any of these tools at any time by contacting the support team.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. You will not be able to deposit beyond this limit, keeping your budget in your own hands.
Session Time Limit
Set a time limit for how long you stay on the platform each day. Once the set time passes, the system will automatically notify you or end the session.
Self-Exclusion
Deactivate your account for a set period — from one week up to permanently. During this time, logging in will not be possible and no promotional messages will be sent.
Loss Limit
Set a maximum loss amount for the day or week. Once this limit is reached, betting for that day or week will automatically stop.
Cooldown Break
Take a break for a few hours or a few days. During this time your account remains active, but betting or casino play will be paused.
Reality Check
A notification will be sent at regular intervals reminding you how long you have been playing and how much you have spent.
To activate or change any tool, contact btb 99's 24/7 live chat or email support. Once self-exclusion is activated, it cannot be cancelled before the set period ends — this is for your own protection.
How to recognise warning signs of a problem
If the following signs appear, it means playing is no longer just entertainment. If you notice such behaviour in yourself or someone you know, help should be sought.
There is a tendency to repeatedly bet more in an attempt to recover money lost at betting or casino.
Money meant for rent, food, or bills is being used for playing, or betting is being continued by borrowing money.
Attempts are being made to stop playing, but keep failing — feelings of anxiety or irritability are being experienced.
Less time is being spent with work, family, or friends, while more time is going into betting or gaming.
Playing habits are being hidden from family or close ones, or lies are being told about it.
The same level of enjoyment is no longer felt without increasing the amount of play — there is a growing need to place larger bets.
Losing results in a bad mood, feelings of frustration or anxiety, and difficulty focusing on daily tasks.
Where to get help
Acknowledging a problem is a sign of strength, not weakness. Seeking help at the right place at the right time can bring the situation back under control.
btb 99 Live Chat Support
btb 99's 24/7 live chat support is available in Bengali and English. To activate self-exclusion, set limits, or raise any concern, contact us directly via chat — any time of the day or night.
Email Support
For a more in-depth discussion, contact us by email. The support team responds in both Bengali and English. Email address: [email protected]
Family and Close Ones
Tell a trusted family member or friend about the problem. Making changes with the support of someone close is much easier than facing it alone. If needed, you can share your account login details with them for safekeeping.
Professional Advice
A mental health specialist or counsellor can play an important role in addressing addiction. Professional support is available in Bangladesh at the National Institute of Mental Health and various other clinics.
Community Support Groups
Sharing experiences with others facing the same problem can provide mental strength. Several volunteer organisations in Bangladesh work on gaming addiction.
btb 99's commitment to responsible gaming
btb 99 is committed not only as an entertainment platform, but also to the long-term wellbeing of its users. Reading our About Us page will help you understand why safe gaming is at the centre of what we do. Here is what we ensure:
- Age verification is mandatory at registration — accounts for those under 21 are not approved.
- Personal information is kept secure and is not shared with third parties — details are in our Privacy Policy.
- No promotional messages, bonus offers, or communications are sent during a self-exclusion period.
- Your playing history and spending records can be viewed at any time, so you can understand your own patterns.
- The support team is trained in responsible gaming and assists users who seek help with full confidentiality.
- All advertisements and promotions are aimed exclusively at adult audiences — no content is used that would appeal to children or teenagers.
Remember: There is no guarantee of winning in betting or casino games. Never try to recover lost money by chasing losses. Only bet what you can afford to lose without it affecting your daily life.
Protection of minors
Betting and casino activities in Bangladesh are strictly limited to those aged 21 and above. btb 99 follows this rule and takes active steps to protect minors.
If there are children or teenagers in your household, take care of a few things: use a password lock on your device, enable parental controls in your browser, and never save your btb 99 account login details where others can see them. Your account is personal — allowing anyone else to use it is strictly prohibited.
If family members express any concern, take it seriously. The perspective of someone close to you is often the first signal of a problem. Both they and a professional counsellor can be important sources of support along the way.